Atrium USA Refund&Return Policy

30-Day Full Refund Guarantee

At Atrium USA, we stand behind the quality and value of our products. That’s why we offer a 30-day Full Refund Guarantee. If for any reason, you are not completely satisfied with your purchase, we are here to help.

Conditions for Returns

  1. To be eligible for a return, your item must be unopened, sealed, and in the same condition that you received it.

  2. The customer is responsible for the shipping costs of returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How to Request a Refund

To initiate a refund, follow these steps:

  1. Submit a return and refund request via the site inbox or by emailing us at Please include your order number and the reason for the refund in your message.


  2. Contact our customer service via the site inbox or by calling us at 626-295-2338.

Refund Processing Time

Upon receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

We will notify you by email when your return has been processed.


Please Note: Sale items are FINAL SALE and cannot be returned.


If you have any questions concerning our return policy, please contact us at:

Thank you for shopping with Atrium USA.